What Are My Payment Choices?
We accept Visa, MasterCard, or American Express (debit and credit cards). We do not accept any credit card gift cards. You may choose to use your PayPal account too. All of these options are available at the time of checkout. Please note: that all purchases on townew.ca are charged in Canadian dollars.
Do I Have To Pay For Shipping?
Prices on townew.ca include *Free Standard Shipping with the Exception of Remote Delivery Locations. If shipping charges are applicable on your purchase, they will appear in your cart before the final processing of your order for your review. Read more about our shipping policies and procedures on our Shipping & Returns Page. Please note we do not offer collection of your order from our warehouse. All orders must be shipped to your address.
If I Return My Product, Will You Reimburse Me For The Shipping Costs?
No, we do not reimburse shipping costs. The customer is responsible for all return shipping costs. Please read more about our shipping policies and procedures on our Shipping & Returns Page.
How Do I Return My Product? What Is Your Return Policy?
Please read all about our policies on returning Change of Mind & Defective Products on our Shipping & Returns Page.
How Do I Know If My Unit Is Covered Under Warranty?
Please read all about our policies on our Warranty Page. Please note – only original owners of the product with a receipt of purchase from townew.ca, in their name, are eligible for any warranty coverage.